Store Policy 

NO REFUNDS, ALL SALES ARE FINAL.

Refunds - We do not issue refunds, all sales are final. 

Exchanges - (if applicable)

• If you need to exchange an item, send us an email at info@naomilodgecollection.com
• We only replace an item and/or items if we have sent you the wrong item and/or items. To qualify for exchange, everything must be in their original condition. 
• You must contact us to get your exchange request approved and processed. 

Naomi Lodge Collection LLC is not responsible for any led light damages. In the event you do receive a light that was damaged you MUST contact us with in 24 Hours of receiving your package to be eligible for a exchange. After 24 hours their will not be any exchanges, returns, or refunds.

Naomi Lodge Collection LLC is not responsible for any packages once they are shipped. In any event your package is returned to us due to an insufficient address you submitted you will be responsible to pay a $4.00 reshipping fee. In any event your package is lost or unable to deliver, you must contact/visit your nearest USPS and handle the matter with them and/or file a lost package claim with USPS. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don't guarantee that we will receive your returned item. 

FAQ'S 

Who Does NLC Ship With?

USPS= United States Postal Service

How Long Does My Order Take To Process? 

All orders are processed within 1- 3  business days after initial purchase date. Weekends orders are not processed till the following Monday. 

When Will I See A Update With My Tracking Information?

Please allow 24 - 48 hours for an update. USPS moves your package through their shipping network and may not always scan in stops along the way causing what looks like a delay in the movement of your package. Please do not worry, your package will eventually arrive but it just may take longer. 

When Will I Receive My Package ? 

You can expect your package to arrive after your order has been processed (1 - 3 business days ) then shipped ( 2 - 5 business days ).

What If I Put The Wrong Address ? ( before shipping )

Contact us immediately with your name, order number, and the correct address. We don't want your package going to someone else!

What If I Put The Wrong Address ? ( after shipping )

In any event your package is returned to us due to an insufficient address you submitted you will be responsible to pay a $4.00 reshipping fee. Once we receive your package back from USPS a $4.00 invoice will be sent. Once paid order will be reshipped to new address confirm by customer. 

Why Did My Order Get Cancelled ?

Your order was flagged as possible fraud and/or missing shipping information.

 How Do I Contact You ?

Contact our customer service email at Info@naomilodgecollection.com 

Please allow 24 - 48 hours to receive a response.

Customer Service Hours

Monday - Sunday 9AM to 9PM 

What Days Do You Ship?

Monday / Wednesday / Friday 

 Refund Policy 

ALL SALES ARE FINAL.

Refunds - We do not issue refunds, all sales are final. 

Exchanges - (if applicable)

• If you need to exchange an item, send us an email at info@aomilodgecollection.com
• We only replace an item and/or items if we have sent you the wrong item and/or items. To qualify for exchange, everything must be in their original condition. 
• You must contact us to get your exchange request approved and processed. 

Naomi Lodge Collection LLC is not responsible for any led light damages. In the event you do receive a light that was damaged you MUST contact us with in 24 hours of receiving your package to be eligible for a exchange. After 24 hours their will not be any exchanges, returns, or refunds.

Naomi Lodge Collection LLC is not responsible for any packages once they are shipped. In any event your package is returned to us due to an insufficient address you submitted you will be responsible to pay for a $4.00 reshipping fee. In any event your package is lost or unable to deliver, you must contact/visit your nearest USPS and handle the matter with them and/or file a lost package claim with USPS. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don't guarantee that we will receive your returned item.